Your privacy matters to ho77. This Privacy Policy explains how we collect, use, protect, and store your personal data in accordance with international data protection standards.
Our commitment to protecting your personal information and respecting your data rights
Every data transmission between your device and our servers is protected by industry-standard 256-bit SSL encryption. Your personal information, payment details, and account credentials are never transmitted in plain text.
We collect only the personal data necessary to operate your account, process transactions, comply with KYC and AML regulations, and deliver the ho77 service. We do not request or store unnecessary information.
ho77 will never sell, rent, or lease your personal data to advertisers, data brokers, or marketing agencies. Your information is used solely for platform operations, security, and regulatory compliance.
This Privacy Policy is written in clear, plain English without legal jargon. You have the right to know what data we collect, why we collect it, how long we keep it, and who we share it with — and we explain all of that here.
You have the right to access, correct, delete, or export your personal data at any time. Contact our support team at [email protected] (plain text) to exercise any of these rights, and we will respond within 14 business days.
All personal data is stored on secure servers with restricted physical and network access. We implement firewalls, intrusion detection systems, regular security audits, and role-based access controls to protect your information.
Privacy Commitment: ho77 ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ho77 platform at ho77.cam. By registering an account or using our services, you consent to the data practices described in this policy.
1.1 This Privacy Policy applies to all users of the ho77 platform, including visitors to the website, registered account holders, and any individual who interacts with our customer support, promotional communications, or social media channels.
1.2 This policy should be read in conjunction with our Terms & Conditions, which govern your use of the platform. Where this Privacy Policy conflicts with the Terms & Conditions, this Privacy Policy shall prevail on matters relating to personal data processing.
1.3 ho77 operates primarily in the Indonesian market and processes personal data in accordance with internationally recognised data protection principles, including the OECD Privacy Guidelines and the APEC Privacy Framework.
2.1 Data Controller Identity. The data controller responsible for your personal data is ho77, the operator of the gaming platform accessible at ho77.cam.
2.2 Contact for Privacy Matters. For all privacy-related inquiries, data access requests, or complaints, please contact our Data Protection Officer via email at [email protected] (plain text — not a clickable link). We aim to respond to all privacy inquiries within 14 business days (WIB, Western Indonesia Time, UTC+7).
3.1 Categories of Personal Data. ho77 collects and processes the following categories of personal information:
| Data Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, Indonesian national identity card (KTP) number and photograph, selfie for identity verification. |
| Contact Data | Email address, mobile phone number, residential address in Indonesia (city, province, postal code). |
| Account Data | Username, encrypted password, account balance, transaction history, betting history, bonus history, loyalty tier, account status. |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, or other Indonesian banks), e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records. |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone setting, language preference, referral source. |
| Usage Data | Pages visited, games played, bet amounts and outcomes, session duration, click paths, search queries on the platform. |
| Marketing Data | Your preferences for receiving promotional communications, email open rates, SMS delivery status. |
| Communications Data | Records of your interactions with customer support (live chat transcripts, email correspondence, support ticket history). |
3.2 How Data is Collected. We collect data through the following methods:
3.3 Sensitive Personal Data. We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, health information, sexual orientation, or biometric data (other than the facial photograph required for KYC verification). If you provide such information voluntarily (e.g., in a customer support message), we will handle it with appropriate confidentiality.
4.1 Account Management. We use your identity, contact, and account data to create and maintain your player account, authenticate your login, process your deposits and withdrawals, and communicate with you about your account status.
4.2 KYC and AML Compliance. We use your identity and financial data to verify your age (21+ requirement), confirm your identity, prevent fraud, and comply with anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations. This includes comparing your submitted documents against watchlists and sanctions databases.
4.3 Transaction Processing. We use your financial data to process deposits via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) or e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and to process withdrawals back to your registered payment method.
4.4 Game Provision and Settlement. We use your account and usage data to deliver sports betting (including bandar bola markets, mix parlay bets, and voor bola lines on BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League), togel (lottery) games, live casino, slots, and other gaming products, and to settle your bets accurately.
4.5 Bonus and Promotions. We use your account and usage data to credit bonuses, track wagering requirements, determine eligibility for promotions, and prevent bonus abuse.
4.6 Responsible Gaming. We use your account and usage data to monitor your gambling behavior for signs of problem gambling, enforce deposit limits and self-exclusion periods you have set, and provide access to responsible gaming tools.
4.7 Customer Support. We use your contact and communications data to respond to your inquiries, resolve disputes, and provide technical assistance.
4.8 Security and Fraud Prevention. We use your technical, account, and usage data to detect and prevent fraudulent activity, multi-accounting, collusion, match-fixing, money laundering, and other prohibited conduct.
4.9 Marketing and Personalisation. With your consent, we use your contact and usage data to send promotional emails, SMS messages, and push notifications about bonuses, new games, and special offers. You may opt out of marketing communications at any time via your account settings or by clicking the unsubscribe link in any email.
4.10 Analytics and Platform Improvement. We use aggregated and anonymised usage data to analyse platform performance, understand user preferences, identify technical issues, and improve our products and services.
5.1 We process your personal data on one or more of the following legal grounds:
6.1 No Sale of Data. ho77 does not sell, rent, or lease your personal data to third parties for marketing purposes.
6.2 Service Providers. We share your data with trusted third-party service providers who assist us in operating the platform, including:
All service providers are contractually bound to process your data only on our instructions, maintain confidentiality, and implement appropriate security measures.
6.3 Legal Disclosure. We may disclose your personal data where required by law, including in response to valid court orders, subpoenas, regulatory inquiries, or law enforcement requests. We will notify you of such disclosure where legally permitted to do so.
6.4 Business Transfers. In the event of a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred to the acquiring entity, provided that entity agrees to protect your data in accordance with this Privacy Policy.
6.5 Fraud Prevention Networks. We may share limited data (IP address, device fingerprint, account identifiers) with industry fraud prevention databases to protect the platform and other users from fraudulent activity.
7.1 Active Accounts. We retain your personal data for as long as your account remains active and for a reasonable period thereafter to allow you to reactivate your account if you return to the platform.
7.2 Closed Accounts. After you close your account (or we close it), we retain your data for a minimum of 5 years to comply with AML regulations, resolve disputes, enforce our Terms, and maintain accurate financial records for audit purposes.
7.3 Deletion After Retention Period. Once the retention period expires and there is no ongoing legal or regulatory requirement to retain your data, we will securely delete or anonymise your personal information.
7.4 Marketing Data. If you opt out of marketing communications, we will retain a record of your opt-out preference indefinitely to ensure we do not contact you again, but we will delete other marketing-related data (e.g., email open rates) within 2 years of your last interaction.
8.1 Encryption. All data transmissions between your device and our servers are protected by 256-bit SSL/TLS encryption. Passwords are hashed using industry-standard algorithms and are never stored in plain text.
8.2 Access Controls. Access to personal data is restricted to authorised personnel only, based on role-based access control (RBAC). Employees and contractors with access to personal data are bound by confidentiality agreements.
8.3 Infrastructure Security. Our servers are hosted in secure data centres with physical access controls, 24/7 monitoring, firewalls, intrusion detection systems, and regular security audits.
8.4 Regular Testing. We conduct regular penetration testing, vulnerability assessments, and security reviews to identify and remediate potential weaknesses in our systems.
8.5 Data Breach Response. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant regulatory authorities within 72 hours of becoming aware of the breach, in accordance with applicable data protection laws.
9.1 What Are Cookies? Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to website owners.
9.2 How We Use Cookies. ho77 uses cookies for the following purposes:
9.3 Managing Cookies. You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when a cookie is being sent. Note that disabling essential cookies may impair your ability to use certain features of the platform.
9.4 Third-Party Cookies. Some cookies on the platform are set by third-party service providers (e.g., game providers, analytics tools). These providers have their own privacy policies, which we encourage you to review.
10.1 You have the following rights regarding your personal data:
10.2 Exercising Your Rights. To exercise any of these rights, please contact our Data Protection Officer at [email protected] (plain text). We will respond to your request within 14 business days and provide the requested information or action free of charge, unless your request is manifestly unfounded or excessive.
11.1 The ho77 platform is intended for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21.
11.2 If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the associated account.
11.3 If you are a parent or guardian and believe your child has provided personal data to ho77, please contact us immediately at [email protected] (plain text).
12.1 Your personal data may be transferred to, stored, and processed in countries outside Indonesia, including jurisdictions that may not offer the same level of data protection as Indonesian law.
12.2 Where we transfer your data internationally, we implement appropriate safeguards, including:
12.3 If you have questions about international data transfers or the safeguards we have implemented, please contact our Data Protection Officer at [email protected] (plain text).
13.1 ho77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features.
13.2 Material changes will be communicated to you via your registered email address and/or a prominent notice on the platform at least 14 days before the changes take effect. The "Last Updated" date at the top of this policy will be revised to reflect the date of the most recent changes.
13.3 Your continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the changes, you should stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Data Protection Officer. We take all privacy inquiries seriously and aim to resolve them promptly and transparently.
Email: [email protected] (plain text — not a clickable link)
Response Time: We aim to respond to all privacy inquiries within 14 business days (WIB, Western Indonesia Time, UTC+7).
Availability: Our support team operates 24/7, including during Indonesian public holidays (Idul Fitri, Indonesian Independence Day on 17 August, Nyepi, and other national observances).
For general account inquiries, please use the live chat feature on the platform or email the same support address. For concerns specifically related to responsible gaming, please visit our Responsible Gaming page.
Our Data Protection Officer is here to help. Contact us for any privacy-related inquiries, data access requests, or concerns.